EverPresent for restaurants
Keep reservation demand moving through busy service.
EverPresent handles supported conversations, captures and clarifies reservation requests and checks real live availability. Core can make supported live bookings within one agreed front-desk workflow; Premium expands that model across multiple operational flows and systems.
During service and after hours
Every request carries more than a phone number.
A reservation enquiry may need an answer now, a detail clarified, a policy explained or a manager decision later. EverPresent preserves that context instead of reducing the conversation to a message.
- Busy-service and out-of-hours calls
- New reservations, changes and cancellations
- Large parties and private dining
- Dietary, opening-hours, parking and accessibility questions
- Manager review, callbacks and follow-up
From conversation to reservation work
Supported bookings, with your team in control.
EverPresent answers approved questions, clarifies missing details and checks live availability. What happens next depends on the connected provider, business rules and agreed workflow.
The staff-assisted example below checks availability and records a request for the team; it does not complete a booking. Core can also make supported live bookings and send standard confirmations through an approved provider connection, within its agreed front-desk workflow. Results are verified before confirmation, with staff involved for judgement, approval or exceptions. Premium extends this across multiple calendars, booking systems, operational flows, proactive follow-ups and additional integrations.
Synthetic demonstration
Written call transcript
Choose a line to see what EverPresent understands at that point in the conversation.
Illustrative outcome: live availability is checked, the caller's preferred available time is captured and the booking request is organised for staff.
Reservations workspace
One operational record from request to recorded result.
Core keeps the customer’s request, supported booking action, confirmation and verified result together for one front-desk workflow. Premium carries that operating model across multiple workflows and systems, while staff can record or correct outcomes when they step in.
- Requested time, party and customer details
- Special requests and missing information
- Attention status and automatic urgency
- Owner, priority, next action and deadline
- External-result recording, follow-up and history
Home during service
The team sees the exception, not another queue to monitor.
A booking availability check, accessibility request or large-party enquiry appears in Home with the customer context and a clear next action.
Routine Approved answers, detail capture, supported bookings and configured confirmations continue quietly.
Needs a person Judgement, approval and exceptions become visible with context.
Business Knowledge
Consistent answers from information you approve.
EverPresent can use configured business information to answer routine questions consistently. Sensitive, uncertain or judgement-dependent requests still move to staff.
- Opening hours and location information
- Parking and accessibility guidance
- Approved dietary and allergy wording
- Booking and cancellation policies
A supervised operating model
Your booking system remains the source of truth.
EverPresent supports configured connections to ResDiary, OpenTable, SevenRooms, Access Collins/DesignMyNight, Quandoo and TheFork. Core uses the agreed connection for one front-desk booking workflow; Premium extends the scope to multiple calendars, booking systems and wider operational flows.
The connected booking system remains authoritative. EverPresent verifies the result before confirming it to the guest. Available actions depend on the approved provider account, configured business rules and agreed deployment scope, with staff involved when judgement, approval or exception handling is required.
Illustrative estimate
What is missed reservation demand costing your business?
Use your own figures to estimate the value of enquiries that currently go unanswered or unprocessed. The calculation does not assume EverPresent recovers that demand.
Illustrative estimate
Your assumptions
Inputs stay in this browser and are not collected or transmitted.
Demand currently at risk
Weekly enquiries × at-risk percentage × normal conversion rate × average customer value. Monthly figures use 4.33 weeks.
These figures are illustrative estimates based entirely on the assumptions entered. They are not guaranteed savings, revenue forecasts or measured EverPresent performance. The calculator assumes no EverPresent capture or protection rate.
See how EverPresent fits your reservation process.
Walk us through busy service, live availability, staff authority and follow-up. We will show you where the operating model fits.